Terms and Conditions
INTRODUCTION
The domain name EarthElementsandco.com is registered in the name of Pink Luna and co. Its registered office is at Plot No.40, VGP Gandhi 1st Main Road, Layout part 2,Uthandi,Chennai-600119. Earth Elements is in the business of selling semi precious crystal jewellery, mystical and holistic products. We do not have a physical store.
RIGHT TO CHANGE
Earth Elements reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.
PRIVACY
We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We do not share your personal information. The information you provide to us will solely be used for communication and analytical purpose.
ELECTRONIC COMMUNICATIONS
When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or whatsapp or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Earth Elements owns all Intellectual Property Rights to Website. The website is by Shopify and we use their services to sell the products sourced or made by us.Trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not ), source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Earth Elements without obtaining authorization from us.
USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS
As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-Out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. The offers made in any promotional messages sent via emails /SMS/ whatsapp shall be subject to change at the sole discretion of Earth Elements and Earth Elements owes no responsibility to provide you any information regarding such change.
BILLING
The price of our merchandise as mentioned on EarthElementsandco.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. Earth Elements reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery Charges which may include postal charges / shipment charges etc.
ORDER CANCELLATION BY Earth Elements
Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Earth Elements reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. If your order is cancelled after your credit card/ debit card/ Gift Card/Credit Note or any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Earth Elements.
Cancellations by the User
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
SHIPPING & PROCESSING FEE
Our shipping and processing charges are intended to compensate Earth Elements for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
PAYMENT
All the payments. Ollie text on our website is handled by a third party website, Razorpay, which provides utmost security to your payment and personal details. All payments made against the purchases /services on Earthelementsandco.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Earth Elements. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.
DELIVERY
Earth Elements endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Earth Elements fails to deliver any one or more products in the stipulated time frame. Most of the orders are made only after the order has been placed, hence may take a couple of days for delivery. But please be assured that most of the orders are shipped within 2 working days unless it is a customized order.
LOSS IN TRANSIT
Earth Elements shall make all endeavours to deliver defect free products to the purchasers. Earth Elements does not take title to any returned items purchased by the user unless the item is received by Earth Elements. Any item purchased on our website does not qualify for any return unless the product delivered is damaged.
REFUNDS & RETURNS
Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Earth Elements within the same day of receipt. Any communication received after 48 hours of delivery shall not qualify for return unless.Earth Elements holds the sole discretion to determine whether a refund can be issued.
GRIEVANCE
Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to eartheleemtsandco@gmail.com
The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.