Return & Cancellation Policy

Return and Cancellation Policy

Thank you for shopping with us! We are committed to providing you with the best quality products and customer service. All our products go through stringent Quality checks before being cleansed, energized and programmed just for you.Please review our return and cancellation policy below:

Returns
We do not accept returns unless the product was damaged during transit. If you receive a damaged item, please follow these steps:
1. Report the Damage: Notify us on the same day you receive the package. Please send an email to earthelementsandco@gmail.com with your order number and a detailed description of the damage.
2. Provide Evidence: Attach clear photos of the damaged item and the packaging it arrived in.
3. Return Authorization: Once we receive your email and confirm the damage, we will provide you with a return authorization and instructions on how to return the item.

Please note that we must receive your notification of the damage on the same day as the delivery date. Reports received after this time frame will not be accepted.

Cancellations
All sales are final. We do not accept cancellations once an order has been placed. Please ensure that you review your order carefully before completing your purchase. 

Non-Returnable Items
The following items are not eligible for return or exchange:
- 18K gold plated semi precious crystal jewelry
- Incense mix
- Crystals
- Charms

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact us at earthelementsandco@gmail.com

Thank you for choosing us as your crystal and good vibes partner!